FAQs

 

Frequently Asked Questions

 

Is ScandicPlus a Danish company?

Yes, ScandicPlus is a 100% Danish webshop with a Danish CVR number (DK44944898) and a Danish address.

 

What products can I find with you?

We offer an exclusive range of silk products, including: eye masks, scrunchies and pillowcases. Everything is made from premium signature silk.

 

Is your silk "real"?

Yes, we only sell genuine mulberry silk. Many places use terms like "silky" to describe cheaper materials like satin, cotton or bamboo, but our silk is of the highest quality and has a minimum weight of 19 momme, ensuring that you get an authentic product.

 

What are your pillowcases suitable for?

Our pillowcase is 60x70 cm.

 

How do I wash my silk products?

To maintain the quality and shine of silk, it is recommended to follow these steps:

  • Hand wash : Use cold or lukewarm water (max. 30°C).
  • Mild detergent : Choose a pH-neutral and enzyme-free detergent that is gentle on silk.
  • No twisting : Rinse gently without twisting the silk as this can damage the fibers.
  • Drying : Let the silk air dry flat on a clean towel and avoid direct sunlight or heat sources.

When machine washing, you should use a gentle program designed for silk, but hand washing is always the safest choice.

You can find more details about washing instructions here .

 

How much does shipping cost?

Free shipping on orders over: DKK 500,-
PostNord - Service Point – close to you: DKK 37.5,-
PostNord - Home Delivery – to your private address: DKK62.5-

 

What are your delivery times?

We only deliver goods within the EU. The delivery time for your order is usually 1-4 business days. The item will be shipped in 1-2 business days.

Should there be an extended delivery time in special cases, we will notify you by email.

We deliver to private addresses in Denmark and the EU - except the Faroe Islands and Greenland. All items are delivered with PostNord.

You can follow your package with the tracking number you receive upon shipment.

 

How do I return an item?

There is a 14-day full right of return on items purchased on our webshop.

The period is calculated from the day you receive your order. You are responsible for any return costs, and the choice of carrier is yours.

Cancellation must be notified to us no later than 14 days after purchase, and from the cancellation, the order must be received by us no later than 14 days after you have informed us of your use of the right of cancellation.

The notification must be given by email at Info@scandicplus.dk, where you must clearly state that you wish to exercise your right of withdrawal.

It is up to ScandicPlus to assess the condition of the item. If the item has been tested beyond what is necessary to determine the nature, properties and function of the item, it is considered used and of diminished value. This means that if you cancel the purchase, you will receive a smaller part or none of the purchase amount back.

 

Are your products hypoallergenic?

Yes, all of our silk products are OEKO-TEX® certified, which means they are free of harmful chemicals and safe to use for allergy sufferers.

 

When will I receive my refund?

We will process your refund once we have received the return package. The amount will typically be in your account within 2-8 banking days.

 

When will the payment be withdrawn?

 We will only deduct payment when your order is shipped. However, for pre-orders, payment is due one week before shipment.